Privacy Policy

Welcome to Avacados.net. We are committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (www.avacados.net), place orders, or interact with our services.

By using our website and services, you agree to the terms outlined in this Privacy Policy. Please read this document carefully before providing us with any personal information.

1. Information We Collect

1.1 Personal Information You Provide

When you create an account, place an order, or contact us, we may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through Razorpay or other payment gateways)
  • Order history and preferences

1.2 Information Collected Automatically

When you browse our website, we may automatically collect:

  • IP address and device information
  • Browser type and version
  • Pages visited, time spent on site, and navigation patterns
  • Referring website or search terms used to find us
  • Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfil your orders for avocado products, groceries, juices, beauty products, and other items
  • To send order confirmations, shipping updates, and delivery notifications
  • To communicate with you about your account or customer support inquiries
  • To process payments securely through our payment partners
  • To send promotional offers, newsletters, and product updates (only with your consent)
  • To improve our website, products, and customer experience
  • To prevent fraud and ensure the security of our platform
  • To comply with legal obligations and regulatory requirements

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only with:

  • Payment Processors: Razorpay or other payment gateways to securely process your transactions. We do not store your credit/debit card details on our servers.
  • Shipping Partners: Shiprocket, Delhivery, DTDC, or other courier services to deliver your orders. We share only the information necessary for delivery (name, address, phone number).
  • Analytics Providers: Google Analytics or similar tools to understand website traffic and improve our services. This data is anonymised and aggregated.
  • Legal Authorities: When required by law, court order, or government regulation.
  • Service Providers: Trusted third-party services that help us operate our website, such as email delivery (SureMail/SMTP), hosting, and security providers.

4. Data Security

We take the security of your personal information seriously. Our website uses SSL (Secure Socket Layer) encryption to protect data transmitted between your browser and our servers. Payment transactions are processed through PCI-DSS compliant payment gateways (such as Razorpay), ensuring your financial data is handled with the highest security standards.

While we implement industry-standard security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will promptly notify affected users in the event of a data breach.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including:

  • Account data: As long as your account is active, plus 12 months after deletion request.
  • Order records: Up to 7 years for tax and accounting compliance as per Indian law.
  • Marketing preferences: Until you unsubscribe or withdraw consent.
  • Website analytics: Aggregated data retained for up to 26 months.

6. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:

  • Essential Cookies: Required for the website to function properly, including shopping cart, checkout, and login functionality. These cannot be disabled.
  • Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). These are anonymised.
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness. These are only set with your consent.
  • Preference Cookies: Remember your settings and preferences for a better experience.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of our website.

7. Your Rights

As a customer of Avacados.net, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Correction: You can update or correct your personal information through your account dashboard or by contacting us.
  • Right to Deletion: You can request deletion of your account and personal data, subject to legal retention requirements.
  • Right to Withdraw Consent: You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us.
  • Right to Complain: You have the right to lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at the details provided in Section 11.

8. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party websites before providing personal information.

9. Children’s Privacy

Avacados.net does not knowingly collect personal information from children under the age of 18. If you are under 18, please use our website only with the involvement and consent of a parent or guardian. If we discover that we have inadvertently collected data from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Business Name: Avacados.net

Website: www.avacados.net

Email: support@avacados.net

Phone:

Address:

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